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    "result": {"data":{"sanityArticle":{"title":"What happens when I call the PANDA Helpline? ","_type":"article","datePublished":"14 February 2022","header":{"background":{"value":"#86DECF"},"headline":"What happens when I call the PANDA Helpline? ","text":[{"_key":"ed109e5eafa1","_type":"block","children":[{"_key":"e57a343822c30","_type":"span","marks":[],"text":"When you call PANDA, we’ll provide a free, safe, caring and confidential space for you to talk through any concerns you may have as an expecting or new parent, or support person."}],"markDefs":[],"style":"normal"}],"image":{"asset":{"_id":"image-885b5eb38f693819a76ea74c94d8b89f2fdcb163-5001x5001-png"},"crop":null,"hotspot":null,"alt":"illustration of mum on phone while holding her baby"}},"content":[{"_key":"db9a0507af81","_type":"block","children":[{"_key":"12ec2f9e73510","_type":"span","marks":[],"text":"PANDA is a free national telephone counselling service delivered by professional counsellors and dedicated peer support volunteers with a lived experience of perinatal mental health conditions. When you call, your call will be answered by a counsellor, or you may be asked to leave us a message during peak times."}],"markDefs":[],"style":"normal"},{"_key":"2ad286e2501a","_type":"block","children":[{"_key":"c21008e4220b0","_type":"span","marks":[],"text":"In every call you have with PANDA, we listen to your story. Everyone’s parenthood journey is unique, and we want to know about you and your experience."}],"markDefs":[],"style":"normal"},{"_key":"f0ad9db91b41","_type":"block","children":[{"_key":"c01378ab67180","_type":"span","marks":[],"text":"We provide you with a reassuring, confidential space for you to talk openly and honestly about your thoughts, feelings and experiences around pregnancy and parenthood. Together, we’ll explore what supports you currently have in place and whether you’d benefit from any others."}],"markDefs":[],"style":"normal"},{"_key":"38c41d32853e","_type":"block","children":[{"_key":"9d629d9c6e3d","_type":"span","marks":[],"text":"PANDA can help find you the support you need. You and your PANDA counsellor will develop a care plan together including referrals, ideas and strategies that will help support you."}],"markDefs":[],"style":"normal"},{"_key":"9e72183b982c","_type":"quote","quote":"I spoke with a PANDA counsellor and felt a huge weight lift off my shoulders. It was the first step on my road to recovery."}],"sidebarTitle":"Helpful Information","sidebarPosts":[{"title":"Getting the most out of your call with PANDA: Practical telehealth tips ","_type":"article","slug":{"current":"getting-the-most-out-of-your-call-with-panda"},"header":{"image":{"asset":{"_id":"image-d0cdeab839a4a8e7e8e497d39766e84f7797308a-5305x3537-jpg"},"crop":{"bottom":0,"right":0.005272407732864637,"left":0.24428822495606395,"top":0},"hotspot":{"height":1,"width":0.6766256590509659,"x":0.6388400702987698,"y":0.5},"alt":"Mother holding baby while on the phone"},"text":null}},{"title":"Peer support is here for you and your family","_type":"article","slug":{"current":"peer-support-at-panda"},"header":{"image":{"asset":{"_id":"image-5f1be38a3b9ffa8bd26f955b9999865510d421ad-2048x2048-jpg"},"crop":null,"hotspot":null,"alt":"Illustration of mother calling the Helpline"},"text":null}}],"modules":[{"_key":"cd72814a0a50","_type":"faqBlock","include":null,"title":"Common questions about the PANDA Helpline","noNumbers":true,"text":null,"questions":[{"question":[{"_key":"9928177a5b06","_type":"block","children":[{"_key":"62c5ab7316e7","_type":"span","marks":[],"text":"Why would I call PANDA? "}],"markDefs":[],"style":"normal"}],"answer":[{"_key":"d578f70320eb","_type":"block","children":[{"_key":"324f85351a0a0","_type":"span","marks":[],"text":"Most people call PANDA to seek support for themselves. But we also receive calls from partners, family, friends and health professionals."}],"markDefs":[],"style":"normal"},{"_key":"f9ae8bfca5ec","_type":"block","children":[{"_key":"49f639d6cbfb0","_type":"span","marks":[],"text":"When you call, you’ll have a confidential and supportive space to talk through your feelings. We’ll listen, share practical information and provide helpful resources. "}],"markDefs":[],"style":"normal"},{"_key":"6904d3b5e147","_type":"block","children":[{"_key":"ff8e01427526","_type":"span","marks":[],"text":"Sharing your story with someone who understands what you are going through can be a relief, and a reassuring step in your parenting journey."}],"markDefs":[],"style":"normal"},{"_key":"55aa6637af5b","_type":"block","children":[{"_key":"fbe63d2772b30","_type":"span","marks":[],"text":"Some people call because they are finding the transition to parenting tricky. Others call because they’re concerned they may be experiencing symptoms of perinatal anxiety or depression."}],"markDefs":[],"style":"normal"},{"_key":"0323bdd23345","_type":"block","children":[{"_key":"2bd25471bbbb0","_type":"span","marks":[],"text":"Some of the common concerns we hear are:"}],"markDefs":[],"style":"normal"},{"_key":"47af9e1dde8d","_type":"block","children":[{"_key":"1cfd759144210","_type":"span","marks":[],"text":"I don’t know what’s going on, but I just don’t feel like myself."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"24a5b0750ccd","_type":"block","children":[{"_key":"401ca5d055620","_type":"span","marks":[],"text":"I’m so tired all the time. I don’t know how much longer I can keep doing this."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"2d5a44940899","_type":"block","children":[{"_key":"955797f2584f0","_type":"span","marks":[],"text":"I can’t stop thinking about the birth. It was nothing like what I had planned."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"32afe61f77a8","_type":"block","children":[{"_key":"662bae49fdda0","_type":"span","marks":[],"text":"I just yelled at my toddler. I hate this, I’m not being the parent I want to be."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"87fa4ba10609","_type":"block","children":[{"_key":"ad7b3988b8d10","_type":"span","marks":[],"text":"I don’t enjoy being a parent. I feel so guilty and ashamed."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"7c91aa595fbd","_type":"block","children":[{"_key":"06a3a00035ad0","_type":"span","marks":[],"text":"I’m struggling in my relationship... everything has changed since the birth of my baby."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"46580fb5f6f6","_type":"block","children":[{"_key":"c930a9c7e8000","_type":"span","marks":[],"text":"I’m not sure I should be having this baby, and I’m not sure if I want to."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"ab4791e26765","_type":"block","children":[{"_key":"3a0273387a8c0","_type":"span","marks":[],"text":"I had thoughts of driving into a tree this morning and it scared me. I need help."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"}]},{"question":[{"_key":"89f4bec6d9e5","_type":"block","children":[{"_key":"c304cb3ef782","_type":"span","marks":[],"text":"Is it free to call the PANDA Helpline?"}],"markDefs":[],"style":"normal"}],"answer":[{"_key":"3ae1035ce255","_type":"block","children":[{"_key":"baf21834db9b","_type":"span","marks":[],"text":"The PANDA Helpline is a 1300 number."}],"markDefs":[],"style":"normal"},{"_key":"d2622ea99caa","_type":"block","children":[{"_key":"d859db6953750","_type":"span","marks":[],"text":"The cost of a 1300 number call varies depending on whether the call is made from a fixed landline or mobile. When dialling from a landline in Australia, 1300 number calls are charged as a standard local call. "}],"markDefs":[],"style":"normal"},{"_key":"044ee763642f","_type":"block","children":[{"_key":"610315176996","_type":"span","marks":[],"text":"For this reason, 1300 numbers are also referred to as local call numbers. Calls made to a 1300 number from a mobile is charged accordingly at the mobile carrier rates.\n\n"},{"_key":"0238099e2ffe","_type":"span","marks":["84e0cd521d69"],"text":"https://www.1300numbersaustralia.com.au/faq"}],"markDefs":[{"_key":"84e0cd521d69","_type":"link","blank":true,"linkType":"external","url":"https://www.1300numbersaustralia.com.au/faq"}],"style":"normal"}]},{"question":[{"_key":"1c025fea9e25","_type":"block","children":[{"_key":"1e1301d37c48","_type":"span","marks":[],"text":"Do I need a referral or diagnosis to call PANDA? "}],"markDefs":[],"style":"normal"}],"answer":[{"_key":"296a531f8485","_type":"block","children":[{"_key":"435a662f4f7b","_type":"span","marks":[],"text":"Everyone who calls PANDA is trying to make sense of unfamiliar thoughts and feelings. "}],"markDefs":[],"style":"normal"},{"_key":"ff631aeba3b8","_type":"block","children":[{"_key":"13f438a9c625","_type":"span","marks":[],"text":"You don’t need a referral or a diagnosis of perinatal mental illness to call PANDA. "}],"markDefs":[],"style":"normal"},{"_key":"9a8046cb8331","_type":"block","children":[{"_key":"0a033de35487","_type":"span","marks":[],"text":"We don’t provide you with a diagnosis – that’s not our role. We’ll help you understand what’s happening for you and your family. "}],"markDefs":[],"style":"normal"},{"_key":"2eb9d21f4113","_type":"block","children":[{"_key":"40c7cb85fbcf","_type":"span","marks":[],"text":"We’ll listen to what you think might be helpful and provide information and support options for you to consider."}],"markDefs":[],"style":"normal"}]},{"question":[{"_key":"6cbbfed564d5","_type":"block","children":[{"_key":"633e2dc5ba98","_type":"span","marks":[],"text":"What happens when I call PANDA? "}],"markDefs":[],"style":"normal"}],"answer":[{"_key":"7fb1247f7da5","_type":"block","children":[{"_key":"e2274380b9890","_type":"span","marks":[],"text":"When you call the PANDA helpline, you may hear a recording talking about PANDA services. This means that you are in the queue to speak with one of our counsellors.You might hear a recording asking if you’d like to leave a message for us with your contact details. We encourage you to do this, as leaving us a message holds your place in the queue and we’ll call you back as soon as a counsellor becomes available."}],"markDefs":[],"style":"normal"},{"_key":"4f9551d49bf1","_type":"block","children":[{"_key":"dbdd735779a60","_type":"span","marks":[],"text":"When you speak to one of counsellors, we'll ask you for some basic contact details and ask a few questions about what prompted you to call the Helpline. We’ll also ask about your own and your baby’s safety and wellbeing. While you can choose to remain anonymous, most of our callers prefer to share their contact details, especially if we’re helping you to find community-based supports in your area."}],"markDefs":[],"style":"normal"},{"_key":"4185d7d15248","_type":"block","children":[{"_key":"77d2f8d201370","_type":"span","marks":[],"text":"Our counsellors will encourage you to tell us your story. We want to understand what you are concerned about and how it is affecting you and your family.We want to know how we can help you."}],"markDefs":[],"style":"normal"},{"_key":"80ed84952b47","_type":"block","children":[{"_key":"6df1416f19e40","_type":"span","marks":[],"text":"It’s important to know that our counsellors are respectful and compassionate towards all our callers, whatever their background, nationality, beliefs or sexuality. "}],"markDefs":[],"style":"normal"},{"_key":"ed2b10fb8f22","_type":"block","children":[{"_key":"169c60954388","_type":"span","marks":[],"text":"PANDA’s Helpline service is a safe and secure place to disclose personal details."}],"markDefs":[],"style":"normal"}]},{"question":[{"_key":"06c0147f5e4c","_type":"block","children":[{"_key":"b45f67131480","_type":"span","marks":[],"text":"Does PANDA offer follow up calls? "}],"markDefs":[],"style":"normal"}],"answer":[{"_key":"1b19792ae908","_type":"block","children":[{"_key":"a28337c6c3080","_type":"span","marks":[],"text":"After the first call, it’s up to you whether you would like to continue to receive telephone counselling support. PANDA offers a follow up service aimed to support you as you navigate your new parenting role and relationship changes. Our follow up service includes the option of being supported by one of our skilled, compassionate and dedicated peer support volunteers who all have lived experience of perinatal mental health. You can read more about our Peer Support Program "},{"_key":"a032d3cae82c","_type":"span","marks":["c0a3f2a7bb8f"],"text":"here"},{"_key":"e417bb46e84c","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"c0a3f2a7bb8f","_type":"link","blank":true,"document":{"_id":"11f4f6c2-331f-48ff-84f8-640cf425f518","_type":"article","_rev":"ayEeTJ20njQfXGhw9s4h0l","_createdAt":"2022-02-14T08:36:36Z","_updatedAt":"2024-09-16T00:58:27Z","categories":[],"content":[{"_key":"a67218b02283","_type":"block","children":[{"_key":"10cd7ba189a30","_type":"span","marks":[],"text":"PANDA was founded in the early 1980s by a small group of volunteers. More than 30 years on, PANDA has a large integrated workforce of paid and volunteer professionals working together to support new and expecting parents and deliver perinatal mental health support."}],"markDefs":[],"style":"normal"}],"datePublished":"2022-02-14","header":{"_type":"pageHeader","background":{"title":"brightTeal20","value":"#E1F9F7"},"headline":"Peer support volunteers","image":{"_type":"imageWithAlt","alt":"mum outside holding her baby","asset":{"_ref":"image-de18bc564cab5dbd9c3772a3642b0ec1fd053f01-5472x3648-jpg","_type":"reference"}},"text":[{"_key":"4d7a332b8e10","_type":"block","children":[{"_key":"bd89e1e3bc81","_type":"span","marks":[],"text":"Volunteer to deliver mental health support to expecting and new parents "}],"markDefs":[],"style":"normal"}]},"modules":[{"_key":"8e7a824d433b","_type":"faqBlock","noNumbers":true,"questions":[{"_key":"ee0850bdcc21","_type":"faq","answer":[{"_key":"ae4f2f3fd99d","_type":"block","children":[{"_key":"e6c55686cce7","_type":"span","marks":[],"text":"Peer Support Volunteers have had life-changing personal experiences with challenges in the perinatal period. Volunteers in the Peer Support Program provide phone and web-based peer support, information and referrals to new and expecting parents who are experiencing mental health challenges, emotional distress or challenges adjusting to the transition to parenthood. As valued members of PANDA’s National Perinatal Anxiety and Depression Helpline team, Peer Support Volunteers provide a unique service that complements clinical support and works closely alongside PANDA’s clinical teams."}],"markDefs":[],"style":"normal"},{"_key":"88035465eb3e","_type":"block","children":[{"_key":"315ff0ffd1fe","_type":"span","marks":[],"text":"We ask that Peer Support Volunteers attend one four-hour shift per week for a minimum of 18 months. To allow PANDA to continue providing much-needed and reliable peer support to the community, we require all prospective applicants to carefully consider their capacity to commit to this."}],"markDefs":[],"style":"normal"},{"_key":"275a7669f7c1","_type":"block","children":[{"_key":"f1f757fba49f","_type":"span","marks":[],"text":"PANDA’s Peer Support Program receives great interest and places within the program are in high demand."}],"markDefs":[],"style":"normal"}],"question":[{"_key":"2d5fa59f1831","_type":"block","children":[{"_key":"c6d1659cc18c","_type":"span","marks":[],"text":"What's involved? "}],"markDefs":[],"style":"normal"}]},{"_key":"b4a1ad0803ad","_type":"faq","answer":[{"_key":"90e00990ca70","_type":"block","children":[{"_key":"13e6fcbdeded0","_type":"span","marks":[],"text":"PANDA is highly invested in training and support of Peer Support Volunteers. Recruits to the volunteer team are supported through a comprehensive training program comprising of online learning, group sessions and observation opportunities. While significant personal lived experience is the core requirement of becoming a Peer Support Volunteer, training provides a forum to learn and refine skills, knowledge and experience in the effective use of peer support."}],"markDefs":[],"style":"normal"},{"_key":"7c3829ac60ef","_type":"block","children":[{"_key":"5f9e92925b730","_type":"span","marks":[],"text":"PANDA’s peer support training program is continually evolving to align with best practice peer support, recovery and volunteer involvement frameworks. Multiple intakes across the year and a variety of training programs, allow PANDA’s robust peer program to grow in response to the needs of the community."}],"markDefs":[],"style":"normal"},{"_key":"386bce390e4c","_type":"block","children":[{"_key":"33515af9a78f0","_type":"span","marks":[],"text":"On successful completion of training, volunteers are supported with ongoing supervision, and opportunities for reflective practice, skill development and professional development."}],"markDefs":[],"style":"normal"}],"question":[{"_key":"f24dbd2e98ae","_type":"block","children":[{"_key":"3a9c971d14d2","_type":"span","marks":[],"text":"What does training involve? "}],"markDefs":[],"style":"normal"}]},{"_key":"87d388aef3ea","_type":"faq","answer":[{"_key":"b90ef06122fb","_type":"block","children":[{"_key":"eb4fc2acc17b0","_type":"span","marks":[],"text":"Peer Support Volunteers have had life changing challenges and experiences during the perinatal period. Peer Support Volunteers draw on these experiences to support new and expectant parents who are also experiencing challenges during the transition to parenthood."}],"markDefs":[],"style":"normal"},{"_key":"226fba8d54ab","_type":"block","children":[{"_key":"70f2735ae0c90","_type":"span","marks":[],"text":"Equity and diversity are integral to PANDA and we are continually working towards building a diverse workforce that represents and supports the community we serve. We strongly encourage and support applications from people of culturally and linguistically diverse backgrounds, people of Aboriginal and Torres Strait Islander descent, dads, young parents, people with disabilities, people who identify as LGBTIQ, non-birth parents, and people in rural and remote communities."}],"markDefs":[],"style":"normal"},{"_key":"13c568085ff1","_type":"block","children":[{"_key":"b01ed398d5b00","_type":"span","marks":[],"text":"PANDA has a hybrid workforce with options to work from our office in North Fitzroy in Melbourne or remotely via online platforms. As a result of our hybrid workforce we can accept applicants from across Australia."}],"markDefs":[],"style":"normal"},{"_key":"db891f6f8bbd","_type":"block","children":[{"_key":"e9b2df55a07c0","_type":"span","marks":[],"text":"In addition to significant lived experience, PANDA requires volunteers to:"}],"markDefs":[],"style":"normal"},{"_key":"e9d20a8cff7c","_type":"block","children":[{"_key":"bd348f75f4f10","_type":"span","marks":[],"text":"Demonstrate hope and model principles and characteristics of recovery"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"60c3ffb04865","_type":"block","children":[{"_key":"08610c1b726e0","_type":"span","marks":[],"text":"Bring a strong commitment to supporting the community"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"6c00b653729c","_type":"block","children":[{"_key":"cf45ce3150140","_type":"span","marks":[],"text":"Undertake a police check and hold a current Working with Children Check"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"304f760dbbbf","_type":"block","children":[{"_key":"b1c352fdb2a50","_type":"span","marks":[],"text":"PANDA Peer Support Volunteers do not provide specialist bereavement support. For parents who have experienced bereavement and are seeking opportunities to volunteer with a focus on these experiences, we recommend considering volunteer options with specialised helplines such as SANDS and Red Nose Foundation."}],"markDefs":[],"style":"normal"}],"question":[{"_key":"ed86e4f2fdb1","_type":"block","children":[{"_key":"08533ef81fbd","_type":"span","marks":[],"text":"Who can volunteer? "}],"markDefs":[],"style":"normal"}]}],"title":"Become a Peer Support Volunteer"},{"_key":"8a09bcf6fcbe","_type":"faqBlock","noNumbers":true,"questions":[{"_key":"734c74090e7e","_type":"faq","answer":[{"_key":"312520f942db","_type":"block","children":[{"_key":"7794ece8d4660","_type":"span","marks":[],"text":"Every person’s recovery journey is different. Whatever your experience has been, to volunteer with PANDA, it is crucial that you are sufficiently recovered so that you can volunteer safely."}],"markDefs":[],"style":"normal"},{"_key":"9970a2b11b6a","_type":"block","children":[{"_key":"d93ba4ce64330","_type":"span","marks":[],"text":"Being a Peer Support Volunteer will involve listening to people describe confronting and distressing experiences and feelings. Good support and debriefing is always available, but resilience and ‘robustness’ is essential in order to do this work."}],"markDefs":[],"style":"normal"}],"question":[{"_key":"2b20c175bdb5","_type":"block","children":[{"_key":"da2ff8977091","_type":"span","marks":[],"text":"Recovery and resilience"}],"markDefs":[],"style":"normal"}]},{"_key":"95a6e6f4064d","_type":"faq","answer":[{"_key":"fc7b3fd2ffdc","_type":"block","children":[{"_key":"63290ee2c6e50","_type":"span","marks":[],"text":"Everyone needs good support, whether from family, friends or health professionals. At PANDA, we talk a lot about the importance of self-care and seeking support when needed. This is crucial for our staff and volunteers, as well as for those seeking support via the National Helpline."}],"markDefs":[],"style":"normal"},{"_key":"e4955f4a3244","_type":"block","children":[{"_key":"ec5585a77acd0","_type":"span","marks":[],"text":"Some people continue to experience episodes of anxiety, depression or other difficulties well after recovering from their perinatal experiences. If this is the case for you, it does not preclude you from volunteering with PANDA. However, it makes it particularly important that you have strong ongoing support networks and resources, andthat you areable to seek support from them as needed."}],"markDefs":[],"style":"normal"}],"question":[{"_key":"64b2f0cf338d","_type":"block","children":[{"_key":"210d59e768ed0","_type":"span","marks":[],"text":"Having good supports around you"}],"markDefs":[],"style":"normal"}]},{"_key":"41dd71e5b97a","_type":"faq","answer":[{"_key":"cd9e08b76534","_type":"block","children":[{"_key":"16d363cf1fa30","_type":"span","marks":[],"text":"If you are interested in applying to volunteer with PANDA, the first step is to consider your readiness and to discuss it with your family, friends or other supports. Here are some questions it is worthwhile exploring:"}],"markDefs":[],"style":"normal"},{"_key":"a2dde3dc0a58","_type":"block","children":[{"_key":"8d8483e00dbc0","_type":"span","marks":[],"text":"Do you still have a strong need or desire to talk about your own experience of perinatal depression/anxiety or other challenges?"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"9713f5772df0","_type":"block","children":[{"_key":"ee4f67ba4b670","_type":"span","marks":[],"text":"Does your passion to help others feel more important/bigger than your own personal experience?"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"bd9ecc4cb676","_type":"block","children":[{"_key":"657ca957b7150","_type":"span","marks":[],"text":"Is your main purpose to help people in the community and increase awareness of perinatal depression and anxiety and other challenges in the perinatal period?"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"93b878fd3e3f","_type":"block","children":[{"_key":"55d0c6ae89110","_type":"span","marks":[],"text":"Can you listen to other people’s stories and not find yourself relating to your own experience constantly?"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"fa7bb33a42c4","_type":"block","children":[{"_key":"e78ed54f3c0c0","_type":"span","marks":[],"text":"Do you find yourself thinking, ‘if only’, ‘what if I’d..’ ? Is your own experience still in the here and now, and not in the past?"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"abc345453090","_type":"block","children":[{"_key":"6b9b36c345260","_type":"span","marks":[],"text":"Do you now view your own experience as more positive than negative?"}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"c96e8cac373d","_type":"block","children":[{"_key":"d3ac41b48bca0","_type":"span","marks":[],"text":"These questions may help you think about whether now is the right time for you to volunteer at PANDA."}],"markDefs":[],"style":"normal"}],"question":[{"_key":"72f7bd5f3b15","_type":"block","children":[{"_key":"c126cb5e42ab","_type":"span","marks":[],"text":"Questions to ask yourself"}],"markDefs":[],"style":"normal"}]}],"title":"Are you ready? "},{"_key":"c19a7d60458d","_type":"freeText","eyebrow":"Application process","text":[{"_key":"15ca0fe5e68e","_type":"block","children":[{"_key":"5128b08245470","_type":"span","marks":[],"text":"The Peer Support Volunteer program is a competitive program with limited positions. Intake and training occurs at certain times throughout the year. "}],"markDefs":[],"style":"normal"},{"_key":"99150a86a142","_type":"block","children":[{"_key":"343775b21790","_type":"span","marks":[],"text":"Applications are currently closed. Our Community Champions volunteer program is a feeder for many Peer Support volunteers. 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Our role is to help you overcome these obstacles. You can stay connected with us until you are feeling able to manage without the additional support. You can call PANDA again at any time."}],"markDefs":[],"style":"normal"}]},{"question":[{"_key":"2b8080bb2b1d","_type":"block","children":[{"_key":"1176d30ce6bb","_type":"span","marks":[],"text":"Does PANDA offer interpreters? "}],"markDefs":[],"style":"normal"}],"answer":[{"_key":"6837b1ae5152","_type":"block","children":[{"_key":"aefe6c0ef0160","_type":"span","marks":[],"text":"PANDA has interpreters available to support those who speak a language other than English or have a hearing or speech impairment. When you call, please press “1” to let us know you need an interpreter."}],"markDefs":[],"style":"normal"}]},{"question":[{"_key":"c6bfa3d41202","_type":"block","children":[{"_key":"8b5924796b04","_type":"span","marks":[],"text":"Are calls to PANDA confidential? 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